Brown Brothers Plumbing Heating & Air Conditioning Privacy Policy  

Effective Date: 03/19/2026

Brown Brothers Plumbing Heating & Air Conditioning (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.bbph.com or interact with us.


1. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details about your service request

We may also automatically collect limited technical data such as:

  • IP address
  • Browser type
  • Pages visited
  • Date and time of visits


2. How We Use Your Information

We use your information to:

  • Schedule and manage service appointments
  • Dispatch technicians to your location
  • Communicate with you regarding services, updates, and invoices
  • Send appointment reminders and service notifications
  • Respond to inquiries and provide customer support
  • Improve our website and operations

We may also send marketing communications only if you have opted in, and you may opt out at any time.


3. SMS/Text Messaging

By providing your phone number and opting in to receive text messages, you agree to receive SMS communications from Brown Brothers Plumbing Heating & Air Conditioning, which may include:

  • Appointment confirmations and reminders
  • Technician arrival updates
  • Service-related notifications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates.


4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only as necessary to operate our business, including with:

  • Service providers (such as scheduling, dispatch, or communication platforms)
  • Employees or technicians performing services
  • Legal authorities if required by law

All such parties are required to keep your information secure and use it only for business purposes.


5. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve functionality

You can disable cookies through your browser settings.


6. Data Security

We implement reasonable safeguards to protect your personal information. However, no online system can be guaranteed to be completely secure.


7. Your Choices and Rights

You may:

  • Request access to your personal information
  • Request corrections or updates
  • Request deletion of your data (subject to legal or business requirements)
  • Opt out of marketing communications at any time

To make a request, contact us using the information below.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.


9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.


10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.


11. Contact Information

Brown Brothers Plumbing Heating & Air Conditioning
Website: www.bbph.com
Phone: 919-220-2554
Email: dispatch@bbph.com


12. Consent

By using our website or submitting your information, you agree to this Privacy Policy.